Terms & Conditions for Placing Flower Delivery Orders in Grays

Terms and Conditions for Flower Delivery Grays Customers

Welcome to Flower Delivery Grays. These Terms and Conditions are designed to create transparency and ensure a clear understanding between us as your chosen provider and you as our valued customer for flower deliveries in Grays and surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. Background and Applicability

These Terms and Conditions apply to all online flower delivery transactions carried out by customers residing in, or requesting delivery to, Grays and its surrounding areas. We reserve the right to update or amend these terms at any time. The most current version will be available on our website. Your continued use of our services constitutes acceptance of any changes.

2. Order Process

To place a flower delivery order in Grays, follow the steps below:

• Browse our online selection and select your preferred flower arrangements or products.
• Add chosen items to your shopping basket and proceed to checkout.
• Enter accurate recipient and delivery address details, including specific instructions if desired.
• Specify your preferred delivery date and any personal messages, if applicable.
• Review your order to ensure all details are correct.
• Submit your order by following the online payment process. You will receive an email confirming that your order has been received and is being processed.

Orders are processed on receipt of full payment. It is your responsibility to ensure that all delivery information is correct before submitting the order. We will not be liable for delayed or failed delivery due to incorrect addresses or missing delivery details submitted by you.

3. Acceptance of Orders

All orders are subject to acceptance and stock availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to unavailability of products, inability to obtain authorisation for your payment, or ineligibility based on our Terms and Conditions. In the event that we are unable to fulfil your order, we will notify you as soon as possible. If payment has already been taken, a full refund will be issued.

4. Products and Substitutions

We make every effort to ensure that the flower arrangements and photographs on our website are accurate representations of the products supplied. However, due to seasonal variations and availability, certain flowers, containers, or packaging may need to be substituted with those of equal value and beauty, without prior notice. Any substitutions will maintain the style, theme, and colour as closely as possible to the original order.

5. Delivery Information

We provide flower delivery services throughout Grays and the surrounding areas. Delivery dates and times are subject to availability. While we make every effort to deliver on your preferred date, we cannot guarantee delivery at specific times. In the event of unforeseen circumstances, such as adverse weather or traffic conditions, delivery may be delayed. Should a delivery attempt fail due to an incorrect address or the recipient being unavailable, we will attempt to leave the flowers with a neighbour or in a secure location unless specified otherwise in your order instructions.

Any additional delivery attempts or redelivery arrangements may incur extra charges.

6. Payments

All payments for flower delivery orders must be made in full at the time of placing the order. We accept standard UK e-commerce payment options, including major credit and debit cards and, where available, other secure payment platforms. Prices displayed on the website are in pounds sterling and include VAT where applicable. The total cost of your order is the price of the selected products plus any applicable delivery charges, as indicated during the order process.

We use secure, industry-standard payment processors to ensure your payment information is protected. We do not store card data after the completion of your transaction.

7. Cancellation Policy

You may cancel or amend your flower delivery order up until the point at which the order has begun to be processed or prepared for dispatch. For orders due for same-day or next-day delivery, cancellation requests must be made as soon as possible. If the order has already been prepared, dispatched, or delivered, we are unable to accept cancellations or make changes.

To request a cancellation or amendment, please contact us promptly. If your request is accepted, a full refund will be issued using the same method as your original payment. Refunds may take several working days to appear in your account, depending on your bank or payment provider.

8. Returns, Refunds, and Complaints

We aim to deliver the highest quality flowers and service. Should you be dissatisfied with any aspect of your flower delivery, please notify us within 24 hours of receipt. Where flowers are shown to be damaged, wilted, or not as described, we may offer a replacement, partial refund, or full refund at our discretion. Please note that due to the perishable nature of flowers, photographic evidence may be required to support claims regarding product quality or delivery issues.

Returns are generally not accepted due to the perishable nature of our goods, but every complaint will be assessed individually.

9. Customer Obligations

You agree to provide accurate, complete, and current information when placing an order. By completing an order, you confirm that you are the authorised owner of the payment method used and are 18 years of age or older, or possess legal parental or guardian consent for use of our online services.

10. Liability

Our liability to you in connection with any order will not exceed the total price charged for the relevant goods and delivery services. We are not liable for indirect or consequential losses or damages, including, without limitation, any loss of profits, business, goodwill, or opportunity, arising out of or in connection with the supply or non-supply of goods or services.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation, nor any liability which cannot be excluded or limited under applicable law.

11. Intellectual Property and Use of Website

All content on our website, including designs, images, text, product photography, and logos, is the intellectual property of Flower Delivery Grays or our licensors. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website or its content without express written permission.

12. Force Majeure

Flower Delivery Grays is not liable for delays or failures in performance of our obligations under these Terms and Conditions arising from circumstances outside of our reasonable control, including but not limited to acts of God, fire, flood, adverse weather, strikes, riots, or disruptions to supplies or service providers.

13. Privacy and Data Protection

Your privacy is important to us. We process your personal data in accordance with applicable UK data protection legislation. All personal information supplied during the order process is handled securely and will only be used in relation to your order and as outlined in our privacy policy. We do not share your data with third parties except as necessary to fulfil your order or comply with legal obligations.

14. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of flower delivery services.

15. General Provisions

• Severability: If any part of these Terms and Conditions is determined to be invalid or unenforceable by a court, it shall not affect the validity of any other part.
• Entire Agreement: These Terms and Conditions represent the entire understanding between the parties and supersede any prior agreements or discussions.
• No Waiver: Failure by Flower Delivery Grays to enforce any part of these Terms and Conditions will not be construed as a waiver of our rights.

16. Contact and Customer Services

If you have questions about these Terms and Conditions, or require clarification regarding any aspect of your flower delivery order in Grays or the surrounding area, please refer to our website’s dedicated customer support section. We are committed to resolving your queries promptly and professionally.

Note: These Terms and Conditions apply to all customers placing orders for flower delivery within Grays and its surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Grays, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Grays.

For assistance with orders, returns or account queries, please fill out the Contact Us form.