Returns, Refunds and Complaints at Flower Delivery Grays
Our Fresh Flowers Guarantee in Grays
At Flower Delivery Grays, we take pride in bringing joy to local households and businesses with the freshest flowers available. We are committed to delivering blooms that meet our high standards for freshness, presentation, and quality. Every bouquet is hand-arranged by our local Grays florists, ensuring a beautiful experience for every customer. Your satisfaction is always our top priority.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers arrive in perfect condition. If your flowers arrive damaged or not as described, please notify us within 24 hours of delivery. This helps us investigate and resolve the issue as quickly as possible. For claims of damage, we may request a photo of the arrangement to assess the situation and provide the best solution.
Freshness Window Policy
We stand behind our commitment to freshness. Flowers delivered in Grays by our team are guaranteed to remain fresh for a minimum of 5 days from the delivery date, provided they are cared for as per our guidelines. If your flowers do not meet this standard, please let us know within the 5-day freshness window so we can address the problem promptly.
Refunds and Replacement Options
Your satisfaction is important to us. If you are unhappy with your order for any valid reason—such as damaged flowers on arrival or premature wilting within the guaranteed freshness window—you have several options:
- Replacement: We can arrange for a new bouquet to be sent at the earliest available opportunity.
- Refund: If preferred, we can issue a full or partial refund, depending on the specific circumstances.
We may require proof of purchase and evidence of the issue (such as a digital photo), so we recommend keeping your order details handy for any after-service queries.
Complaints Process
If you are not satisfied with any aspect of your purchase or our service, we invite you to contact us detailing your complaint. Our experienced Grays florists and customer service staff are dedicated to resolving any issues in a fair, friendly, and efficient manner. Upon receipt of your complaint, we will:
- Acknowledge your concern promptly.
- Investigate the issue thoroughly, including reviewing order details and any photos or descriptions provided.
- Offer a resolution such as a replacement bouquet, refund, or another suitable solution.
Your feedback helps us improve and continue serving the Grays community with excellence. We aim to resolve all complaints within three business days wherever possible.
Trusted Local Flower Delivery in Grays
Flower Delivery Grays has earned the trust of local residents and businesses through reliable service, fresh flowers, and a customer-first approach. Whether you are celebrating a special occasion or just brightening someone's day, you can count on our team for a seamless experience—from bouquet selection to delivery and aftercare. For any issues regarding returns, refunds, or complaints, our staff are here to help and ensure your satisfaction.
Thank you for choosing Flower Delivery Grays as your local floral partner.
